Corporate Workplace Experience Manager
5 days ago
This role is pivotal in delivering an exceptional workplace experience for employees, guests, and visitors in a dynamic corporate setting.
About the JobThe position involves creating a welcoming, efficient, and engaging space where people feel valued and supported. As the primary point of contact for employee inquiries, issues, and feedback, you will deliver high-quality service experiences with rapid resolution of requests and concerns.
Key Responsibilities- Provide outstanding customer service to employees and stakeholders
- Triage and coordinate all work requests to appropriate parties
- Collaborate with facility management, vendors, and service partners for seamless daily operations
- Support office space utilization, including desk allocation, meeting room management, and space reconfiguration
- Ensure office, kitchenette, and pantry equipment functionality
- Manage contractor induction and site access
- Coordinate visitor management, access, and security processes
- Handle reporting, invoice processing, documentation, and periodic audits
- Support emergency response requirements and function as warden
- Experience in facilities management, workplace services, hospitality, or client-facing environments within corporate offices
- Demonstrated passion for delivering superior customer service and experience
- Strong interpersonal and communication skills, with ability to confidently interact with various stakeholders
- Professional demeanor, adaptability, and proactive approach to problem-solving
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