
Rostering and Customer Service Specialist
1 week ago
Customer Experience and Rostering Expert
This role is responsible for delivering exceptional customer experiences through effective rostering and liaison activities.
The position requires coordination of service contracts, agreements, consents, and financial packages to ensure seamless operations.
Key responsibilities include:
- Coordinating customer liaison activities to ensure a positive and consistent customer experience.
- Executing changes to customer and resource rosters and appointments within a short notice period.
- Maintaining accurate and up-to-date records of customer data.
- Providing exceptional customer service and support to internal and external stakeholders.
Requirements include:
- Demonstrated experience in a fast-paced customer service or workforce rostering team.
- Previous experience working with or maintaining customer relationship management (CRM) systems.
- Strong data management skills and attention to detail.
- Demonstrated understanding of relevant legislation and regulations.
- Excellent communication, negotiation, and interpersonal skills.
What We Offer:
A dynamic work environment with a supportive team. Industry competitive salary + salary packaging options, flexible work conditions, and opportunities for professional growth and development.
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