Rostering and Service Delivery Specialist

1 week ago


Perth, Western Australia beBeeCustomerExperience Full time $79,500 - $89,500
Job Description

We are seeking an experienced professional to ensure a positive and consistent customer experience by coordinating the full breadth of customer liaison activities.

This role involves executing changes to customer and resource rosters and appointments, ensuring seamless operations within a short notice period.

The successful applicant will receive comprehensive on-the-job training to set up and execute service contracts, obtain necessary consents, and setup financial packages for financial reporting and invoice management.

Our Schedulers work varying shifts for operational purposes, including evenings and weekends on a rotational basis.

Key Responsibilities
  • Coordinate customer liaison activities to ensure a positive and consistent customer experience.
  • Execute changes to customer and resource rosters and appointments within a short notice period.
  • Set up and execute service contracts, obtain necessary consents, and setup financial packages for financial reporting and invoice management.
  • Work varying shifts for operational purposes, including evenings and weekends on a rotational basis.
Requirements
  • Demonstrated experience in a fast-paced customer service or workforce scheduling team.
  • Previous experience working with or maintaining customer relationship management (CRM) systems.
  • Demonstrated understanding of employment regulations and industry standards.
  • Strong communication, negotiation, and interpersonal skills to engage positively with internal and external stakeholders.
  • Proven ability to manage competing priorities within deadlines and changes in work priorities.
  • Strong data management skills to establish, refine, and manage customer data for robust and accurate data integrity and security.
What We Offer
  • Competitive remuneration package.
  • Generous annual leave entitlements.
  • Flexible work conditions.
  • A supportive and motivating work environment.

To apply for this position, click 'Apply Now' and upload your CV. Applications close when positions are filled, but may be assessed as they are received.



  • Perth, Western Australia beBeeScheduling Full time $18,550

    Roster Planning SpecialistAs a roster planning specialist, you will play a vital role in maintaining staff levels to meet accreditation and compliance requirements. You will be responsible for creating efficient schedules that ensure high-quality care delivery.Develop cover plans for sick leave, annual leave, and unplanned absences.Design shift schedules...


  • Perth, Western Australia beBeeRostering Full time $60,000 - $80,000

    Job Title: Roster Operations SpecialistWe are seeking a highly skilled Roster Operations Specialist to provide comprehensive rostering and administration support to our Operations team.The successful candidate will be responsible for the management of scheduling/rostering and work assignments of all security field-based staff, ensuring effective coverage...


  • Perth, Western Australia beBeeRostering Full time $67 - $76

    Efficient Rostering SpecialistAs a skilled rostering specialist, you will efficiently and effectively allocate client services.You will coordinate care and services that are responsive, timely, and empowering, supporting clients to lead safe, independent, and fulfilling lives in their own homes.The successful candidate will work full time Monday to Friday...


  • Perth, Western Australia beBeeService Full time $70,000 - $74,999

    Job Title: Service Delivery SpecialistHarmilla Care is a support organisation specialising in home care package services.We are a growing Australian provider built on advocating for the elderly and those living with disabilities and supporting children and young adults.About This Role:As a Service Delivery Specialist, you will work closely with key...


  • Perth, Western Australia beBeeRostering Full time $60,000 - $80,000

    Roster Management SpecialistWe are seeking an experienced rostering specialist to support our operational requirements.


  • Perth, Western Australia beBeeRostering Full time $90,000 - $120,000

    Roster SpecialistWe are seeking a Roster Specialist to join our team.Ensure seamless operations by coordinating customer liaison activities, executing service contracts and setting up financial packages for financial reporting and invoice management.Set up and execute changes to customer and resource rosters and appointments as required within a short notice...


  • Perth, Western Australia beBeeCustomer Full time $60,000 - $80,000

    Job Title: Product Delivery SpecialistWe are seeking a reliable and skilled delivery specialist to join our team. As a delivery specialist, you will be responsible for delivering products to customers in a timely and efficient manner.About the Role:This is an exciting opportunity for someone who is organized, has excellent communication skills, and can work...


  • Perth, Western Australia beBeeDelivery Full time $30,980 - $53,204

    Job Title: Logistics Delivery SpecialistWe are seeking a professional and physically fit individual to join our team as a Logistics Delivery Specialist. As a key member of our delivery team, you will be responsible for delivering and assembling furniture to customers across Melbourne metro and regional areas.In this role, you will work in a fast-paced...


  • Perth, Western Australia beBeeServicedelivery Full time $75,000 - $80,000

    Service Delivery SpecialistWe are seeking an experienced and motivated Service Delivery Specialist to join our team.This is a permanent position with an immediate start.The Role:- Arrange and schedule service jobs for the Field Service team on a daily basis;- Receive, log and prioritise service calls;- Communicate with customers on status of service calls...


  • Perth, Western Australia beBeeCare Full time $80,000 - $120,000

    About Our OrganisationWe deliver clinical and relationship-based care with honesty, warmth, and respect.Our mission is to provide high-quality aged care that enhances residents' quality of life within their community.Our values guide our daily actions and make us a trusted aged care provider.Job Overview:Deliver high-level customer service to residents,...