Rostering and Service Delivery Specialist

1 week ago

Perth, Western Australia beBeeCustomerExperience Full time $79,500 - $89,500
Job Description

We are seeking an experienced professional to ensure a positive and consistent customer experience by coordinating the full breadth of customer liaison activities.

This role involves executing changes to customer and resource rosters and appointments, ensuring seamless operations within a short notice period.

The successful applicant will receive comprehensive on-the-job training to set up and execute service contracts, obtain necessary consents, and setup financial packages for financial reporting and invoice management.

Our Schedulers work varying shifts for operational purposes, including evenings and weekends on a rotational basis.

Key Responsibilities
  • Coordinate customer liaison activities to ensure a positive and consistent customer experience.
  • Execute changes to customer and resource rosters and appointments within a short notice period.
  • Set up and execute service contracts, obtain necessary consents, and setup financial packages for financial reporting and invoice management.
  • Work varying shifts for operational purposes, including evenings and weekends on a rotational basis.
Requirements
  • Demonstrated experience in a fast-paced customer service or workforce scheduling team.
  • Previous experience working with or maintaining customer relationship management (CRM) systems.
  • Demonstrated understanding of employment regulations and industry standards.
  • Strong communication, negotiation, and interpersonal skills to engage positively with internal and external stakeholders.
  • Proven ability to manage competing priorities within deadlines and changes in work priorities.
  • Strong data management skills to establish, refine, and manage customer data for robust and accurate data integrity and security.
What We Offer
  • Competitive remuneration package.
  • Generous annual leave entitlements.
  • Flexible work conditions.
  • A supportive and motivating work environment.

To apply for this position, click 'Apply Now' and upload your CV. Applications close when positions are filled, but may be assessed as they are received.

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