Enterprise Growth Strategist

4 days ago


Melbourne, Victoria, Australia Culture Amp Full time

**About the Role**: As a Client Solutions Advisor at Culture Amp, you will be responsible for acquiring new customers and fostering growth within an existing book of business. You will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (60%) while ensuring customer retention and expansion (40%).

The role amplifies Culture Amp's mission by creating impactful partnerships and delivering measurable ROI to clients.

  • Proactively identify and engage potential customers through a mix of outbound calls, emails, LinkedIn, and attendance at marketing events (virtual and in-person).
  • Create specific points of view (POV's) on their identified 'lighthouse accounts'
  • Run tailored product demonstrations for People Leaders, establishing credibility and highlighting Culture Amp's competitive differentiators.
  • Build and manage a robust sales pipeline, expertly guiding prospects through the sales process from discovery to close.
  • Develop and present compelling business cases for prospects to adopt Culture Amp's platform, leveraging insights and ROI calculations.
  • Collaborate with internal stakeholders (e.g., legal, procurement, and security teams) to remove barriers and streamline deal closure.
  • Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas.
Customer Retention & Expansion
  • Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans.
  • Create tailored Account Plans that help serve as a north star for the GTM functions.
  • Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform.
  • Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets across a rolling 6 month period.
  • Establish multi-threaded relationships with key stakeholders, fostering deeper connections to ensure long-term loyalty.


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