Business Development Manager
7 days ago
As a key member of the 11 Recruitment team, we are seeking a highly skilled Client Service Manager to lead our client service team and ensure the highest standard of service delivery across all training programs.
About the RoleThe successful candidate will be responsible for developing and implementing client service policies tailored to the training industry, ensuring high standards in course delivery, student engagement, and satisfaction.
The ideal candidate will have a strong track record of leadership, communication, and problem-solving skills, with the ability to work effectively under pressure and manage multiple tasks.
We are looking for someone with a minimum diploma in business management or a related field, and at least one year of experience in a client service manager role.
The role offers a competitive remuneration package ranging from $75,000 to $80,000, plus superannuation for a 38-hour work week.
Key Responsibilities- Develop and implement client service policies tailored to the training industry.
- Manage and support inquiries, enrolments, and feedback to improve the student experience across classroom, online, and workplace training programs.
- Collaborate closely with internal departments to align course offerings with client needs, industry trends, and compliance requirements.
- Oversee the client service team in handling registration, certification, and course administration processes.
- Build relationships with individual students, businesses, and organisations to drive growth and retention.
11 Recruitment is a leading recruitment agency specialising in the training and education sector. We pride ourselves on our ability to provide high-quality candidates to our clients, and we are committed to building long-term relationships with our clients and candidates.
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