Technical Solutions Engineer, Storage, Cloud

2 weeks ago

Sydney, New South Wales, Australia Google Full time

About the Job

We are seeking a skilled Technical Solutions Engineer to join our Google Cloud team. As a Technical Solutions Engineer, you will work closely with our customers to provide technical support and ensure a seamless transition to Google Cloud products.

You will analyze system and network configuration issues, develop an understanding of Google's product technology, and act as a consultant and subject matter expert for internal stakeholders. Your ability to communicate complex technical information in a clear and concise manner will be essential in this role.

Responsibilities

  • Analyze system and network configuration issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying networked application architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure customer support.

Requirements

  • Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience in technical support, professional services, software development, or product operations management.
  • 4 years of experience reading or debugging code (e.g., Java, C, C++, .NET, Python, Shell, Perl, JavaScript).
  • Experience with cloud-based serverless, storage, and developer tools technologies.
  • Ability to communicate in English and Mandarin fluently as this is a customer-facing role that requires interactions in Mandarin with local stakeholders.

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