Rail Operations Coordinator Role

2 days ago

Sydney, New South Wales, Australia beBeeCoordinations Full time $90,000 - $125,000
Job Description

A rail operations coordinator is a vital role within our team, responsible for managing live train operations to meet internal and external customer expectations.

  • Assisting in managing train crew rostering changes within the live run period
  • Communicating with track access providers, customers, train crew, maintenance providers, and terminal staff to achieve required service delivery
  • Compiling and reporting shift diaries
  • Assisting in managing incident and fault reporting
  • Assisting in managing contingency planning to achieve the optimum result in service delivery
  • Supporting the shift manager and manager on duty with tasks as required
  • Generating paperwork and data entry in a timely manner to allow services to depart
  • Updating relevant Train Management Systems

This involves collaborating with colleagues to ensure seamless communication and efficient decision-making.

In this dynamic environment, you will work closely with other teams to maintain regular contact with clients, track customer complaints/issues, and follow up with relevant departments to resolve and provide feedback.

Required Skills and Qualifications

We are seeking an individual who can exhibit strong problem-solving and decision-making skills, demonstrate a commitment to safety and customer satisfaction, and possess excellent organizational and time management skills.

The ideal candidate should be able to work well under pressure, prioritize tasks effectively in a fast-paced environment, and identify potential problems in the early stages and provide effective solutions.

Benefits

This role offers career advancement opportunities, collaboration, innovation, and excellence. Our team fosters a positive culture that promotes employee growth and development.

Others

Relevant qualifications or previous experience in planning and coordinating resources in transport operations are welcome. A forward-thinking individual who can work collaboratively within a driven team and contribute to the success of the business.

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