Community Support Liaison
4 weeks ago
We are seeking a compassionate and dedicated Customer Service Consultant to provide exceptional support to valued members.
About the Role:
This is an opportunity to make a real difference in the lives of the brave men and women of the police and emergency services community. You'll be the friendly voice on the other end of the line, providing expert guidance on private health insurance. As a Customer Service Consultant, you will have the opportunity to play a crucial role in delivering exceptional service, from handling inquiries to managing membership changes.
You will join a team dedicated to achieving excellence through a strong sense of community. Collaboration and teamwork are at the core of the organisational culture, and your personal growth is deeply valued.
The salary for this full-time permanent opportunity is approximately $69,368 per year, plus superannuation. Benefits include career growth opportunities, a supportive and dynamic team, and a modern office space. A rotating roster ensures Monday to Friday working hours between 8am and 6pm, with the option to work from home once settled into the role.
Additional benefits include an attractive health insurance subsidy, subsided uniform, superannuation salary sacrificing, motor vehicle leasing, and varied health & wellbeing initiatives.
Requirements:
- Previous customer service experience (contact centre preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving and time management abilities
- Ability to thrive in a fast-paced environment
- Attention to detail and organizational skills
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