Housekeeping Supervisor

4 weeks ago


Brisbane, Queensland, Australia UniLodge Full time
About the Role

As a Housekeeping Supervisor at UniLodge, you will be responsible for leading and motivating the Housekeeping and Public Area Cleaning team to achieve daily cleaning excellence across our properties.

Reporting to the Operations Manager, you will demonstrate your natural leadership skills and ability to be solution-focused, actively guiding your team to consistently achieve benchmarks and drive guest satisfaction.

Key Responsibilities
  • Ensure the cleanliness of guest rooms, corridors, linen rooms, housekeeping pantries, and Public Areas in accordance with procedures and checklists.
  • Manage the rostering and performance of employees.
  • Assist in the selection, training, and mentoring of the team.
  • Manage all guest complaints within company guidelines and escalate where necessary.
  • Attend all briefings, meetings, and training as assigned by management.
  • Ensure arrival rooms are checked daily to ensure rooms are maintained to a quality standard.
  • Understand and ensure the safe usage and storage of cleaning/chemical agents in line with health & safety regulations.
Requirements
  • Demonstrated 1-2 years experience in a similar role.
  • Confident using a computer, and able to use Microsoft Office Suite (Word & Excel).
  • Familiar with safety procedures and WHS.
  • Can multi-task, and work well in high-pressure situations.
  • Well-presented and always professionally groomed.
  • Commitment to working across our properties if required to cover leave.
  • Available to work full-time (38 hours per week) across a Monday to Sunday roster.
  • Hold valid working rights in Australia.
  • Willing to obtain a National Police Check.
About UniLodge

Across our workforce, we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents & guests come from diverse backgrounds, and we want our teams to reflect this.

As an employee, you will have access to ongoing training and career growth opportunities, performance and service recognition programs, access to tools and resources to support mental health and wellbeing, and various leave options including study leave, parental leave, etc.



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