Housekeeping Supervisor

2 weeks ago


Brisbane, Queensland, Australia UniLodge Full time
Job Title: Housekeeping Supervisor - Lead Cleaning Team
About Us

UniLodge is a leading student accommodation provider with a property management platform shaped by over 25 years of experience in student accommodation and rentals.


About the Role

As a Housekeeping Supervisor, you will lead and motivate the Housekeeping and Public Area Cleaning team to achieve daily cleaning excellence across our properties. You will demonstrate natural leadership skills and ability to be solution-focused, actively guiding your team to consistently achieve benchmarks and drive guest satisfaction.


Key Responsibilities

  • Ensure the cleanliness of guest rooms, corridors, linen rooms, and public areas in accordance with procedures and checklists.
  • Manage the rostering and performance of employees.
  • Assist in the selection, training, and mentoring of the team.
  • Manage guest complaints within company guidelines and escalate where necessary.
  • Attend all briefings, meetings, and training as assigned by management.

Requirements

  • Demonstrated 1-2 years of experience in a similar role.
  • Confident using a computer and Microsoft Office Suite.
  • Familiar with safety procedures and WHS.
  • Ability to multitask and work well in high-pressure situations.
  • Commitment to working across multiple properties if required.
  • Available to work full-time hours across a Monday to Sunday roster.
  • Hold valid working rights in Australia.
  • Willingness to obtain a National Police Check.

What We Offer

  • Full uniform provided.
  • Opportunities for career progression.
  • Personal and professional development through online and face-to-face training.
  • Employee wellbeing programs, including access to Employee Assistance Programs.
  • Inclusive culture and team environment.
  • Leave options, including paid parental leave and study leave.
  • Performance recognition programs and rewards.
  • Flu vaccinations and referral bonuses.


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