Technical Solutions Expert

3 days ago

Melbourne, Victoria, Australia Smartsheet Full time

Job Summary

Smartsheet is seeking a highly skilled Technical Solutions Expert to provide technical leadership throughout the inside sales process. As a trusted advisor, you will provide expertise to ensure successful Smartsheet deployment and adoption.

About the Role

This high-profile role is part of the Commercial Sales team and will be a remote position based in the Asia Pacific region. With a commitment to investing in the APJ region, Smartsheet is expanding its presence in Australia, New Zealand, Japan, and the greater Asia Pacific geography.

Key Responsibilities

  • Develop deep Smartsheet knowledge and expertise in workflow definition and solution design.
  • Partner with Commercial Account Executives to deliver technical demonstrations of Smartsheet's SaaS platform, Integrations, and Add-Ons.
  • Collaborate with existing Sales Engineers to design creative solutions to customer requirements using Smartsheet.
  • Demonstrate technical aspects of the product to solve specific customer problems.
  • Provide daily product/technical support to sales teams and new team and enterprise prospects.
  • Support the preparation of technical responses to prospect questions, FAQs, knowledge base, and case support entries.
  • Travel to enterprise customer sites periodically to serve as a technical subject matter expert to the sales team.
  • Deliver on and exceed all performance targets.

Requirements

  • Early-stage software, preferably SaaS, technical pre-sales (SE) experience in a new category.
  • 3+ years of experience as a Sales Engineer, Solution Architect, or related field in the SaaS and enterprise software industry.
  • Technical leadership and outstanding customer-facing skills.
  • Passion for working with web-based technologies and desire to understand functionality, use cases, and business and technical elements.
  • Consultative approach regarding technology and product positioning to both business and technical users.
  • Experience in solution design or solution architecting related to collaboration/workflow/project management.
  • Experience working in a fast-paced, high-growth software company where change is a constant.
  • Willingness to travel periodically based on customer and business need.
  • Google apps, MS Suite skills.
  • Bachelor's (BA/BS) degree.

About Smartsheet

At Smartsheet, we've created a place where everyone is welcome – people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. We empower everyone, everywhere to change the way the world works.

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