Administrative Support Professional

1 week ago

Perth, Western Australia beBeeAdministration Full time $18,360 - $20,920

**Job Role:**

We are seeking a highly organised and compassionate individual to join our team as an Administration Officer. As the first point of contact for our clients, you will play a vital role in ensuring their needs are met with professionalism and empathy.

This is a rewarding opportunity for someone who values making a positive impact in people's lives. If you possess excellent communication skills, strong organisational abilities, and a passion for delivering exceptional customer service, we want to hear from you.

**Key Responsibilities:**

  • Manage incoming calls from clients and caregivers with professionalism and empathy.
  • Provide accurate information and resolve inquiries efficiently, directing calls to the appropriate departments where necessary.
  • Maintain accurate client records and update databases as needed.
  • Support the scheduling team with rostering inquiries and appointment changes.
  • Handle client feedback and escalate issues where required.

**Required Skills and Qualifications:**

To be successful in this role, you will need:

  • Excellent communication skills with the ability to engage professionally and compassionately with clients.
  • Strong organisational skills and the ability to manage multiple tasks effectively.
  • Proficient in Google Workspace.
  • Able to work well in a team environment and support colleagues as needed.
  • Empathy and patience when dealing with vulnerable clients and caregivers.

**Benefits:**

We offer a supportive work environment, opportunities for career growth and development, flexible work arrangements, and access to ongoing training.

**Working Arrangements:**

The successful candidate will work 38 hours per week, Monday to Friday. Work authorisation is required for Australia, and the role is based in person.

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