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Team Leader

2 months ago

Monash, Australia City FM Australia Full time

City FM Australia is a leading provider of facilities management, engineering, and energy solutions. We are seeking a highly motivated and experienced Team Leader to join our team.

The Opportunity:

We are looking for a skilled and results-driven individual to lead our team and drive business success. As a Team Leader, you will be responsible for managing a diverse team, ensuring set targets and KPIs are achieved, and providing exceptional customer service.

About the Role:

  • Lead and manage a team of customer service representatives
  • Develop and implement strategies to improve team performance and customer satisfaction
  • Collaborate with internal stakeholders to achieve business objectives
  • Provide coaching and training to team members to enhance their skills and knowledge
  • Monitor and analyze team performance metrics to identify areas for improvement

Requirements:

  • Previous experience as a Team Leader or Supervisor in a customer-facing role
  • Proven track record of achieving and exceeding targets and KPIs
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High level of attention to detail and organizational skills

What We Offer:

  • Opportunity to work with a leading provider of facilities management and energy solutions
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment