Service Delivery Specialist

6 hours ago

Adelaide, South Australia beBeeProfessional Full time $93,531 - $105,470

We are seeking an experienced professional to join our Government & Defence team as a Service Delivery Specialist.

About the Role
  • You will play a vital role in ensuring services are delivered in accordance with contractual requirements. This includes arranging and completing on-site visits to customers' residences to determine the scope of the removal service.
  • As a key member of our team, you will develop strong relationships with providers, establishing mechanisms for review and promoting innovative solutions to ensure successful delivery of contract requirements.
  • You will have a working knowledge of contractual documentation relating to RS Providers, including Deed of Agreement, Statement of Requirements, and Minimum Standards.
  • You will report Provider WHS incidents and safety conversations with relevant managers.
  • You will ensure statutory regulations in relation to Compliance and Safety are adhered to by Providers.
  • You will understand the culture of key clients and provide swift response and resolution of any service delivery issues.
About You
  • You must have excellent experience in a customer-facing customer service position.
  • Relocations industry experience is highly desirable.
  • You should possess intermediate computer skills (Microsoft Office).
  • You should have excellent customer service skills (written and verbal).
  • This role is 90% field-based - current C-class driver's license is required.
  • You must be an Australian Citizen or Permanent Resident.

We offer a company vehicle with fuel card provided, market-competitive salary, flexible work arrangements, positive and collaborative work environment, opportunities for professional growth and development, and local discounts on services and other special benefits for employees.

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