Customer Service Delivery Specialist

5 days ago

Adelaide, South Australia beBeeCustomerService Full time $90,000 - $120,000
About the Opportunity:

The Client Coordinator role is a key position in the Customer Support and Delivery team, managing multiple projects for a customer brand from start to completion. Key responsibilities include end-to-end administration, client communication, project coordination, data analysis, feedback management, stakeholder engagement, and customer service focus.

About You:

You will share a passion for delivering excellent customer experiences and be aligned with our core values. To succeed in this role, you will require experience in a customer-centric administration environment, including scheduling, planning, and high-volume job coordination. Additionally, you must thrive in fast-paced environments, prioritize tasks efficiently, maintain accuracy, and meet deadlines.

You should possess strong communication skills, able to engage with stakeholders at all levels. Proficiency in client negotiation and resolution, as well as problem-solving approaches, is also essential. A strong customer service focus, ensuring client satisfaction through responsive interactions, is critical.

  • Experience in a customer-centric administration role, including scheduling, planning, and coordination of high-volume jobs
  • Ability to work in a fast-paced environment, prioritizing tasks efficiently and meeting deadlines
  • Effective communicator, able to engage with stakeholders at all levels
  • Proficient in client negotiation and resolution, with a strategic problem-solving approach
  • Strong customer service focus, ensuring client satisfaction through responsive interactions

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