Retail Customer Service Representative

6 days ago

Ballina Shire Council, Australia beBeeCustomer Full time $60,000 - $80,000

Delivering exceptional customer experiences is at the forefront of our operations. As a Customer Service Team Member, you will play a vital role in driving sales growth and profitability by ensuring seamless store administration.

Key Responsibilities:
  • Effective Store Operations: Manage cash handling, banking integrity, tendering transactions, multi-channel fulfillment, stock integrity, telephone management, marketing and promotional activities, inventory management, and controllable expenses to drive store performance.
  • Sales Channel Fulfillment: Ensure timely and efficient fulfillment of all sales channels in line with procedures.
  • Team Collaboration: Work collaboratively as part of a team to deliver a consistent positive store experience for customers and resolve complaints and queries effectively.
  • Merchandising and Presentation: Contribute to The Good Guys brand experience through quality merchandising, in-store marketing, and presentation.
Requirements:
  • Customer Focus: Prioritize customer needs and expectations in all interactions.
  • Results-Driven: Consistently achieve results, even under challenging circumstances.
  • Self-Awareness: Utilize feedback and reflection to gain insight into personal strengths and weaknesses.

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