Caterpillar Service Optimization Lead

5 days ago


City of Greater Geelong, Australia Caterpillar Financial Services Corporation Full time
About Us
Caterpillar Financial Services Corporation is a world-leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Our mission is to make sustainable progress possible and drive positive change.
JOB DESCRIPTION
Your Work Shapes the World at Caterpillar Inc. When you join us, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
JOB PURPOSE:
To contribute to Caterpillar's business plan for mining technology by increasing effective product support capability and efficiency through execution of technology change enablement services that accompany MineStar technology deployments.
JOB DUTIES:
  • This position is responsible for identifying areas to improve MineStar dealer and customer operations, efficiency and profitability.
  • Implementing action plans to capture business performance improvement.
  • Familiarity with company products, organization, processes, policies, systems and methodologies.
  • Accountable for resolving dealer and customer needs and problems in assigned discipline.
  • Performing complex analysis work, identifying and resolving strategic problems.

Background/Experience
This position requires a university degree or equivalent experience with prior experience in marketing, consulting, product or logistics. Must demonstrate the ability to work independently, influence senior leadership, and lead change in the work group, dealer personnel and customers.

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