Product Support Technology Consultant

3 days ago


City of Greater Geelong, Australia Caterpillar Financial Services Corporation Full time
About Us
Caterpillar Financial Services Corporation is a world-leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Our mission is to make sustainable progress possible and drive positive change.
JOB PURPOSE:
To contribute to Caterpillar's business plan for mining technology by increasing effective product support capability and efficiency through execution of technology change enablement services that accompany MineStar technology deployments.
JOB DUTIES:
  • This position is responsible for identifying areas to improve MineStar dealer and customer operations, efficiency and profitability.
  • Implementing action plans to capture business performance improvement.
  • Familiarity with company products, organization, processes, policies, systems and methodologies.
  • Accountable for resolving dealer and customer needs and problems in assigned discipline.
  • Performing complex analysis work, identifying and resolving strategic problems.

Key Learning Areas
Continued experience in this role enhances communication and people relationship skills, improves problem solving and analysis ability, builds and uses business skills, and develops leadership abilities. Staying abreast of industry and technology changes and relating them to Caterpillar, dealer and customer needs.

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