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Return Operations Specialist
2 weeks ago
The Return Operations team is responsible for processing customer returns efficiently, ensuring high customer satisfaction levels and maintaining Amazon's reputation for convenience and reliability.
As a key member of the team, you will provide on-site support for local return operations, ensuring all associates are equipped with up-to-date training. Your responsibilities will include:
- Monitoring and reporting on operational KPIs, including return processing time, item disposition rates, and backlog.
- Collaborating with logistics providers to plan labor, ensuring production continuity during peak periods.
- Conducting site walks to identify opportunities for improvement.
- Managing training programs for new hires and process launches, ensuring teams have necessary skills.
- Providing problem-solving support for complex issues and technical issue tickets based on feedback.
Key qualifications include a Bachelor's degree in Engineering, Supply Chain, Logistics, or a related field, minimum 2 years of operational background, proficiency in data analysis tools, strong problem-solving and analytical skills, and proven English communication skills.
Requirements- Bachelor's degree in Engineering, Supply Chain, Logistics, or a related field.
- Minimum 2 years with operational background.
- Proficient in using data analysis tools.
- Strong problem-solving and analytical skills.
- Proven English communication skills.
- Experience working in the e-commerce or retail industry.
- Knowledge of Continuous Improvement methodologies and their application in process improvement.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers employees to deliver the best results for our customers.
Acknowledging country: In the spirit of reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea, and community.
