
CRM Business Development Manager
3 days ago
We are seeking a highly skilled CRM and Marketing Technology expert to play a pivotal role in executing our customer engagement strategies. The successful candidate will work closely with various teams to drive meaningful interactions at our platform.
This is an exciting opportunity for someone to contribute to the development of CRM applications that will have a significant impact on user retention and engagement. You will gain exposure to project management, growth strategy, and data analysis.
- Collaborate with stakeholders to define CRM strategies that enhance customer experience and retention
- Analyse customer data and insights to inform campaigns and initiatives
- Lead the overall CRM function to coordinate and oversee project development from start to completion
- Interface with development teams to estimate work efforts, define milestones, and manage resources
- Liaise with cross-functional stakeholders to ensure thorough scoping of technical requirements and timely-delivery of projects
- Communicate project status, potential bottlenecks, and key deliverables to both internal and external stakeholders
- Assist in planning and quality assurance for various data tracking events and integration projects across product lines
- 4+ years of customer data platforms (CDP) management in a Growth capacity
- Hands-on experience of CDP across retention, acquisition, experimentation, data visualisation tools, and data warehouse
- Proficient in API requirements and liquid scripting for automation and dynamic personalisation of campaigns
- Analytical skills to query and make sense of complex datasets with SQL
- Ability to translate CRM requirements into PRDs
- Proficient with project management tools, methodologies, and best practices
The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to communicate effectively with stakeholders. They should be proficient in project management tools and methodologies, with hands-on experience in customer data platforms (CDP).
BenefitsThis is a challenging and rewarding role that offers the opportunity to make a significant impact on our platform's customer engagement. The successful candidate will have the chance to work on a wide range of projects, including CRM application development and data tracking event integration.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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