Collections Specialist
3 weeks ago
Are you looking for a challenging role in collections? We have an exciting opportunity for a Collections Specialist to join our team in Melbourne's CBD.
This is a fully office-based position with standard working hours and some shift work when required.
As a Collections Specialist, you will be responsible for:
- Collecting payments from clients through inbound and outbound calls
- Managing an inbox of emails
- Assisting clients with queries and making payments
- Being the first point of contact for the call center
- Assisting clients in financial hardship
- Adhering to company KPIs such as call handling times
- Resolving outstanding debts
- Working within a team environment
To be successful in this role, you will need:
- Previous collections experience
- Call center exposure
- Previous experience working in the Telecommunications industry (preferred)
- Good IT skills and ability to learn new systems
- Ability to work to KPIs and adhere to company policies
- Good communication skills (written and verbal)
- High degree of empathy
- Problem-solving skills
- Ability to work in a team environment
If you are a motivated and organized individual with a passion for collections, please apply now. At Randstad, we are committed to providing equal employment opportunities and embracing diversity to the benefit of all.
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