Collections Specialist

3 weeks ago


Melbourne, Victoria, Australia Randstad Full time

Are you looking for a challenging role in collections? We have an exciting opportunity for a Collections Specialist to join our team in Melbourne's CBD.

This is a fully office-based position with standard working hours and some shift work when required.

As a Collections Specialist, you will be responsible for:

  • Collecting payments from clients through inbound and outbound calls
  • Managing an inbox of emails
  • Assisting clients with queries and making payments
  • Being the first point of contact for the call center
  • Assisting clients in financial hardship
  • Adhering to company KPIs such as call handling times
  • Resolving outstanding debts
  • Working within a team environment

To be successful in this role, you will need:

  • Previous collections experience
  • Call center exposure
  • Previous experience working in the Telecommunications industry (preferred)
  • Good IT skills and ability to learn new systems
  • Ability to work to KPIs and adhere to company policies
  • Good communication skills (written and verbal)
  • High degree of empathy
  • Problem-solving skills
  • Ability to work in a team environment

If you are a motivated and organized individual with a passion for collections, please apply now. At Randstad, we are committed to providing equal employment opportunities and embracing diversity to the benefit of all.



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