Collections Specialist
4 weeks ago
We are seeking a highly motivated and experienced Collections Officer to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with queries and payments.
Key Responsibilities:
- Collect payments from clients through inbound and outbound calls
- Manage an inbox of emails and respond to client queries
- Assist clients with making payments and resolving outstanding debts
- Be the first point of contact for the call center and provide excellent customer service
- Work with clients in financial hardship and provide support and guidance
- Meet company KPIs for call handling times and resolve outstanding debts
Requirements:
- Previous collections experience required
- Call center exposure and experience working with clients
- Good IT skills and ability to learn new systems
- Ability to work to KPIs and adhere to company policies
- Excellent communication and problem-solving skills
- High degree of empathy and ability to work in a team environment
About Randstad:
We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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