Collections Specialist

4 weeks ago


Melbourne, Victoria, Australia Randstad Full time
Collections Officer Role

We are seeking a highly motivated and experienced Collections Officer to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with queries and payments.

Key Responsibilities:

  • Collect payments from clients through inbound and outbound calls
  • Manage an inbox of emails and respond to client queries
  • Assist clients with making payments and resolving outstanding debts
  • Be the first point of contact for the call center and provide excellent customer service
  • Work with clients in financial hardship and provide support and guidance
  • Meet company KPIs for call handling times and resolve outstanding debts

Requirements:

  • Previous collections experience required
  • Call center exposure and experience working with clients
  • Good IT skills and ability to learn new systems
  • Ability to work to KPIs and adhere to company policies
  • Excellent communication and problem-solving skills
  • High degree of empathy and ability to work in a team environment

About Randstad:

We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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