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Service Solution Specialist
2 months ago
At Otis College of Art and Design, we are a leading global company in the elevator and escalator manufacturing, installation, and service industry. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
Job SummaryWe are seeking a highly motivated and experienced Service Solution Specialist to join our team. As a Service Solution Specialist, you will be responsible for achieving sales growth through developing a customer prospect pipeline, focusing on winning new maintenance contracts, and selling incremental repair projects.
Key Responsibilities- Manage a portfolio of elevator units by maintaining good working relationships with existing customers.
- Serve as primary contact for timely resolution of customer needs surrounding inquiries.
- Develop new customers via cold calling, networking, bids, and tenders.
- Develop your own sales strategy to achieve sales targets.
- Use Otis' sales tools to track opportunities, pipeline, and forecast sales results effectively.
- Conduct sales negotiations and close deals.
- Collaborate with fellow team members, including other sales representatives and field colleagues.
- Bachelor's or Master's degree in Business, Engineering, or equivalent.
- Experience working within a large, matrixed company environment and proven sales track record for developing and selling large deals.
- Sales experience within the Lift or Engineering industry will be preferred.
- Hold a valid driver's license.
- Initial experience in the sale of technical service agreements.
- Have a strong customer and service orientation, including excellent interpersonal skills.
- Have a high level of commitment and reliability.
- Target-focused, able to work at pace in a demanding, complex corporate organization.
- Competitive base salary and car allowance.
- Quarterly paid Sales incentive.
- Access to funded study schemes such as our industry-leading Employee Scholarship Program.
- A culture that encourages innovative ideas and appreciates our talent is the key to our success.
We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.
At Otis College of Art and Design, we are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects.
We put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
