Customer Service Representative
2 months ago
We are seeking a friendly and enthusiastic individual to join our team as a Casual Customer Service Officer at the Oasis Aquatic Centre.
Key Responsibilities:- Provide exceptional customer service by greeting and assisting customers with inquiries and providing information about our facilities, services, and programs.
- Handle admission transactions, membership sign-ups, and program registrations, including enrolments for the Oasis Swim School.
- Manage bookings and transactions for Bolton Park Stadium.
- Maintain a clean and organized reception and foyer area.
- Respond to phone calls and manage email correspondence efficiently.
- Assist customers with merchandise and swimwear sales in the Oasis Swim Shop.
- Support programs conducted at the Centre as required.
- Ensure the safety and well-being of all patrons by enforcing centre policies and procedures.
- Participate in regular in-house training sessions and staff meetings.
- First Aid Certificate.
- Cardiopulmonary Resuscitation (CPR) Certificate.
- NSW Working with Children Check Clearance.
- Strong interpersonal and communication skills.
- Ability to work effectively in a team and independently.
- Excellent organizational skills and attention to detail.
- Basic computer skills and ability to learn new software quickly.
- Previous experience in customer service is preferred but not required.
- Ability to work AM & PM shifts across all days of the week, including weekends, in accordance with rostering arrangements.
- Commitment to WH&S requirements of the role.
In accordance with Work Health and Safety legislation, successful candidates are required to be vaccinated for Hepatitis A and Hepatitis B and will be asked to provide evidence of this.
This position is subject to NSW Child Protection Legislation. As part of the application and interview process, candidates must provide a Working with Children Check (WWCC) number for verification purposes.
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