Senior Operations Manager

1 week ago

Canberra, ACT, Australia beBeeManager Full time $95,000 - $115,000
Job Overview

We are seeking an experienced ICT Warehouse Manager to lead and coordinate our ICT warehouse and logistics operations.

This role is integral in ensuring the effective imaging and distribution of hardware to staff across all organizational locations.

Key Responsibilities
  • Lead day-to-day operations of the ICT warehouse while overseeing a team of support staff.
  • Supervise and coordinate activities related to imaging support, ensuring efficient workflows.
  • Manage ICT equipment returns from remote staff, ensuring all processes are performed accurately and promptly.
  • Collaborate closely with the Hardware Asset Management (HAM) team to monitor stock levels and arrange for timely replenishments.
  • Coordinate transfer orders between stockrooms, enhancing asset tracking accuracy.
  • Test and validate workflow enhancements, ensuring optimal functionality.
  • Update consignment tracking information to maintain accurate records.
  • Liaise with users to manage tasks, incidents, and resolution outcomes effectively.
  • Develop and maintain dashboards to provide transparent insights into operations.
  • Coordinate shipping requests, particularly those related to priorities, working closely with other teams.
Requirements
  • Proven experience managing ICT warehouse operations, including imaging, dispatch, and returns of hardware assets.
  • Strong proficiency in ServiceNow, including asset tracking workflows and dashboard creation.
  • Familiarity with shipping portals and the ability to manage consignment tracking effectively.
Benefits

Our organization values fairness and equality, promotes diversity, equity, and inclusion, and strives to bring together a diverse mix of perspectives and talents in an inclusive environment.

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