
Client Services Liaison
5 days ago
Client Services Liaison Role
This role involves building long-term relationships with clients, serving as their dedicated point of contact for consultation and support. As a Client Services Liaison, you will be responsible for guiding clients in obtaining the full value of their investment.
You will work closely with clients to understand their business needs and develop tailored solutions to meet those needs. This may involve planning opportunities that align with the client's roadmap and ecosystem, as well as identifying areas for improvement and implementing changes to enhance the client's environment.
Strong communication and interpersonal skills are essential for this role, as you will need to effectively collaborate with clients, internal stakeholders, and other teams to deliver exceptional service. Additionally, you will analyze complex technical issues and provide informed guidance to clients, helping them navigate these challenges and find practical solutions.
The ideal candidate will have professional experience in IT account management, service delivery management, or post-sales account management. They will also possess excellent communication and problem-solving skills, with the ability to work collaboratively in a fast-paced environment.
Requirements
- Professional experience in IT account management, service delivery management, or post-sales account management
- Excellent communication and problem-solving skills
- Ability to work collaboratively in a fast-paced environment
Preferred Skills
- Technical understanding of cloud software environments
- Knowledge of ITIL incident, problem, and release management processes
- Understanding of ITSM and ServiceNow concepts
Why Join Our Team?
We offer competitive compensation and benefits in a dynamic work environment. Our team is passionate about delivering exceptional service to our clients, and we're committed to fostering a culture of innovation and collaboration. If you're looking for a challenging and rewarding role that allows you to make a real impact, we encourage you to apply.
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