Senior Operations Manager Planning

21 hours ago


Preston, Victoria, Australia Darebin City Council Full time
About the Opportunity
The Senior Operations Manager Planning is responsible for leading a high-performing team in providing exceptional business and customer services to the public and the Darebin Statutory Planning unit. Key responsibilities include:

• Building a strong culture of collaboration and service excellence within the team.

• Ensuring the team delivers a positive customer experience through effective day-to-day coordination.

• Contributing to continuous improvement activities and identifying opportunities for growth.

• Playing a key role in preparing for the implementation of Council's new Enterprise Resource Planning system.

• Overseeing statutory processes and ensuring timely achievement of objectives.

Skills & Experience:

The ideal candidate will possess tertiary qualifications in business, public administration, land use planning or a related field, along with relevant experience in staff management, administrative practices, and customer service.

A minimum of 5 years' experience in a similar role, preferably in the Victorian planning, building or construction sectors or local government, is required.

Demonstrated skills in investigative techniques, problem-solving, attention to detail, and proficiency in Microsoft Office applications are essential. Additionally, ability to extract data from systems, provide on-the-job technology-based training, and identify technological solutions to improve service delivery are highly desirable.

Culture:
Darebin City Council is committed to social inclusion, sustainability, engagement, and service excellence. We value diversity and recognize its strength in meeting community needs. Our workplace is positive, supportive, and respectful, promoting employee well-being and dignity.

Benefits:
We offer a range of benefits, including opportunities for personal and professional development, flexible work arrangements, an Employee Assistance Program, recognition and reward program, and generous paid and unpaid leave options.

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