Corporate Reception Specialist

1 day ago

Brisbane, Queensland, Australia beBeeReceptionist Full time $60,000 - $80,000
Executive Receptionist Opportunity

We are seeking a highly organized and detail-focused individual to provide exceptional reception services to our clients and employees.

This is an excellent chance to work on industry-leading mandates for top-tier clients, while being part of a high-performing team that values excellence, diversity of thought, curiosity, and inclusion.

Your Role

You will be responsible for creating a seamless reception experience and coordinating the Client Services team to ensure we deliver first-class service to our clients and employees.

Key Responsibilities:
  • Welcome clients to reception and inform hosts of their guests' arrival
  • Actively manage client meeting rooms, ensuring the appropriate room is allocated for each meeting or event via our room booking system
  • Use the system to manage workflows on the client floor
  • Maintain data integrity in the system and provide regular and ad hoc reporting as required
  • In conjunction with the Client Services Assistants, ensure all meeting rooms are set up correctly with the necessary resources
  • Coordinate the day-to-day operations of the Client Floor and ensure tasks are performed efficiently
  • Coordinate resource requirements for reception, events, and functions including the weekly roster. Supervise after-hours events as needed
  • Work with the Events team and Executive Assistants to manage functions and events, including planning, liaising with external parties, managing event budgets, confirmations, etc.
  • Provide backup support to the Client Services Assistants when required, including clearing rooms, room set-ups, AV support, etc.
  • Work closely with the Client Services Team Leader, Head Chef, Head Barista, and CSA Lead to ensure all areas of the Client Services team are informed and working seamlessly
  • Develop and maintain trusted relationships with team members, partners, and stakeholders across the firm
  • Proactively seek opportunities to improve processes and procedures and enhance the service offering
  • Collaborate with Business Operations teams nationally and drive national alignment of policies, procedures, services, and products
  • Assist with key projects and other ad hoc duties as required
Requirements
  • A minimum of 3-5 years' experience in corporate hospitality, restaurant operations, or Senior Reception role
  • Experience with room booking or restaurant reservation systems, AV, and technology
  • Events management hands-on experience
  • Experience delivering premium service and offerings
  • Proficient in Microsoft Office suite of programs including Excel, Word, PowerPoint, and database programs
  • Ability to quickly develop strong, trusted relationships with key stakeholders and establish credibility and rapport
  • Ability to adapt and be flexible to meet changing requirements and needs

Desirable requirements include RSA, First Aid, and Covid Food Hygiene Certification, WHS, and Emergency Management experience.

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