Strategic Design Lead

6 days ago

North Melbourne, Victoria, Australia Telstra Full time
Job Title: Strategic Design Lead

About the Role: We are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Belong.

Key Responsibilities:

* Collaborate with customers and stakeholders to understand and design customer experiences that meet their needs
* Work with cross-functional teams to define the experience vision for Belong's customer experience pillars
* Develop and communicate complex research and design topics to various audiences

Requirements:

* Proven track record of improving customer experiences through design
* Experience in conducting research and partnering with research functions
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment

About Belong:

At Belong, we're committed to making our world a more inclusive place. We're a telco that's 100% carbon neutral, and we're dedicated to delivering effortless customer experiences.

Our Values:

We care about our customers and our team members. We're better together, and we make it simple for our customers to get things done. We're change makers, and we're passionate about making a difference.

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