Vacation Experience Ambassador

5 days ago

Coffs Harbour City Council, Australia beBeeCustomerExperience Full time $42,000 - $84,000

Are you a people person with a passion for delivering exceptional customer experiences?

We are seeking an experienced and enthusiastic Guest Experience Host to join our dynamic team. As a key member of our operations team, you will play a vital role in ensuring seamless check-in experiences for our guests.

Job Overview:

This is a fantastic opportunity to work in a fast-paced environment where no two days are ever the same. You will be responsible for greeting and registering owners and guests, providing information on local area attractions, and assisting in the tour generation process to meet company qualification specifications.

Key Responsibilities:
  • Greet and register owners and guests
  • Provide information on local area attractions
  • Complete department-related paperwork
  • Utilize communication equipment, including telephones, computers, and other tools
  • Assist in the tour generation process to meet company qualification specifications
  • Meet with guests, generate sales appointments, and articulate the benefits of traveling within our community
  • Work closely with the resort operations team to provide seamless check-in experiences
Requirements:
  • Previous experience in a similar hotel position
  • Passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system advantageous
  • Ability to recognize and solve problems in the workplace
  • Flexible schedule, including nights, weekends, public, and school holidays
Rewards and Benefits:
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

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