Customer Service Representative
4 days ago
Job Summary
Abbott is seeking a highly skilled Customer Service Representative to join our Rapid Diagnostics division. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our domestic and international customers.
Key Responsibilities
- Process customer orders in QAD for domestic and international customers, ensuring timely and accurate fulfillment.
- Proactively communicate with customers regarding order status, backorders, and unexpected delays, providing clear and concise information.
- Analyze and resolve escalated customer issues, demonstrating a high level of problem-solving skills and attention to detail.
- Process credits and manage customer standing orders, ensuring seamless order processing and customer satisfaction.
- Liaise with logistics companies, including third-party warehouses, domestic couriers, and freight forwarders, to ensure efficient order delivery.
- Utilize customer EDI portals as required, maintaining accurate and up-to-date customer information.
- Assist the commercial team with stock, customer order inquiries, and customer database management, providing valuable insights and support.
- Identify and implement process improvements to enhance customer service and efficiency.
Requirements
- Experience in order processing and customer service, with a strong understanding of logistics and supply chain management.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Knowledge of export orders and documentation, with a familiarity with healthcare terminology and products.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional and personal development, with a focus on career growth and advancement.
- A dynamic and supportive work environment, with a commitment to diversity and inclusion.
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