Customer Service and Training Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTraining Full time $90,000 - $120,000

We are seeking a highly skilled Customer Service and Training Specialist to join our team. This full-time position involves direct oversight of our team of customer support specialists and contracted ground handling agents based in Sydney.

This role offers the opportunity to deliver training programs, facilitate ground operations training, and ensure all staff are trained to the highest level in accordance with industry standard operating procedures and regulatory requirements.

The ideal candidate will have extensive experience in providing training & assessment activities, managing high workloads under pressure, and working remotely unsupervised.

Key responsibilities include:

  • Facilitating and delivering classroom and practical training programs for aircraft ground operations.
  • Delivering Sabre training programs.
  • Providing training to staff and contractors at various locations within NSW and interstate.
  • Maintaining accurate and up-to-date training records.
  • Assisting in the development of training programs.
  • Completing administrative tasks related to the Ground Training Department.

Required skills and qualifications include:

  • A minimum of 3 years airline or industry experience.
  • A Certificate IV in Workplace Training and Assessment or willingness to undertake and complete the program.
  • Extensive experience in Sabre or similar software is preferred but not essential.
  • Ability to manage high workloads under pressure and prioritize tasks effectively.
  • Strong communication and interpersonal skills.

Benefits of this role include:

  • Opportunity to develop and implement training programs.
  • Chance to work with a dedicated team of professionals.
  • Professional growth and development opportunities.

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