Customer Service Specialist

2 weeks ago

Sydney, New South Wales, Australia Give A Grad A Go Full time

Salary between $60k - $70k + super (depending on experience)
- Lots of social events plus an annual offsite.
- $5,000 in additional tax benefits with salary packaging

**Company Profile - Not for profit**
This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally. Since launching in 2016 they have continued to expand whilst transforming the way consumers manage ticket events for conferences, galas, expos and much more.

**Job description
- Customer Service Specialist**
As a Customer Success Specialist, you will be the first point of contact for all customer enquiries, customer onboarding and support. Collaborating with the Customer Success team you will be responsible for delivering an authentic and excellent customer experience.

**Job Responsibilities -Customer Service Specialist**
As a Customer Success Specialist, you will be responsible for but not limited to:

- Create meaningful and strong relationships with customers.
- Onboard customers with platform knowledge and navigation.
- Act as a brand ambassador, ensuring event hosts receive warm and personalized experiences.
- Ensure all customers have a warm, genuine, and seamless experience.
- Constantly experience, learn, and refine the customer success approach to enhance customer retention and engagement.
- Continuously track and report on trends.

**Job Requirements
- Customer Service Specialist**
- Educated with a bachelor's degree.
- Experience working in a customer focused role.
- Experience in a customer success role is highly desirable
- You are enthusiastic about live events and social change
- Very proactive
- Great problem-solving skills are highly desirable.
- Passion for delivering an excellent customer experience.
- Excellent written and verbal communication
- Experience working in a fast-paced environment.
- Willingness to learn
- Any experience with HubSpot is desirable but not essential.

**Benefits
- Customer Service Specialist**
- Salary between $60k - $70k + super (depending on experience)
- $5,000 in additional tax benefits with salary packaging
- Supportive company with an awesome office environment
- Well structured onboarding and training programs
- Hands on training and support
- Lots of social events plus an annual offsite.
- Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity, and Inclusion Promise for more information about this._
- INDAUS_

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Advisor, Customer And Business Care Implementation

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Advisor, Customer and Business Care Implementation****SNSW Grade**:7/8**Employment Type**:Ongoing, Full-time**Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive.**This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.*****About the team**The Advisor,...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Service Officer, Gosford, Ongoing**- Salary starting from $75,992 + 10.5% super- Status: Full time, Ongoing role- Location: Gosford- Operational role providing onsite (face to face) customer service 5 days per week**About the role**:Deliver high quality customer service providing assistance, information and customer support services to facilitate...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Heinemann Full time

    For our office located at Sydney International Airport we are looking for a Customer Service Specialist. The Customer Service Specialist is a first point of contact for all customers within Heinemann Australia. The primary role of a Customer Service Specialist within the team is to respond to a variety of customer requests and inquiries within the...

  • Customer Service Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $27,200 - $41,600

    Job Role: Customer Service SpecialistAbout This OpportunityThe Customer Service Specialist will be responsible for delivering exceptional customer experiences in a timely and reliable manner, consistent with the client's standards.This role involves managing a customer caseload to provide financial management services, making decisions on their behalf, and...

  • Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $69,500 - $84,500

    Customer Service Specialist RoleAs a Customer Service Specialist, you will serve as the primary point of contact for customers, providing exceptional service and support to help them achieve their goals.You will engage with customers through in-depth conversations, build strong relationships, and deliver tailored solutions to meet their needs.The role...

  • Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $60,000

    Join a dynamic and supportive environment as a Customer Service Specialist. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.Job Description:The Customer Service Specialist plays a vital role in promoting customer satisfaction by providing timely and friendly...