Customer Success Strategist

1 week ago

Canberra, ACT, Australia beBeeTechnologist Full time $140,000 - $170,000

Job Overview

The Technology Deployment Leader plays a pivotal role in driving customer success through enhanced understanding of their IBM contracts and capabilities.

This position requires collaboration with customers to achieve and measure outcomes, while fostering relationships with vendor and partner management teams.

To succeed, the ideal candidate must be passionate about customer satisfaction, possess strong relationship-building skills, and have a keen understanding of contract nuances.

Key Responsibilities:

  • Becoming the primary point of contact for administrative, software licensing, and other queries
  • Facilitating customer access to IBM expertise
  • Partnering with customers on contract governance
  • Analysing and recording ELA consumption for trends and opportunities

Essential Skills and Qualifications:

  • Federal government engagement or account management experience
  • Extensive relationship-building skills
  • Ability to coach clients and colleagues in operations processes and commercial practices
  • High attention to detail
  • Active interest in current and emerging technologies
  • Strong presentation, Excel, and Word skills

About Our Business Unit:

We operate globally, serving over 175 countries, with a broad-based geographic distribution of revenue. Our Global Markets organisation is a strategic sales business unit that manages our global footprint.

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