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Customer Experience Representative
2 months ago
About Healius
Healius is a leading healthcare company and provider of private medical laboratory and pathology services. As a part of our exciting transformation, we are looking for talented professionals to join our team.
We provide a wide range of services, including pathology testing and medical laboratory services, to patients across Australia. Our team is dedicated to delivering high-quality patient care and exceptional customer service.
The Role
As a Customer Experience Specialist, you will be working in a fast-paced environment in a team of professionals dedicated to delivering exceptional patient care and customer service. You will be the primary point of contact for patients and healthcare professionals, providing information and support regarding patient results and other healthcare-related matters.
You will be reporting to the Customer Experience People Leader, using your excellent communication and interpersonal skills to liaise with a range of stakeholders, including patients, healthcare professionals, and internal teams.
Responsibilities:
- Providing exceptional customer service to patients and healthcare professionals via phone, email, and in-person interactions.
- Prioritizing and managing a high volume of patient inquiries and requests in a timely and efficient manner.
- Ensuring high levels of patient satisfaction and experience through effective communication and problem-solving.
- Maintaining accurate and up-to-date patient records and information.
- Collaborating with internal teams to resolve patient complaints and concerns.
- Participating in quality improvement initiatives to enhance patient care and customer service.
About You
You will be a customer service professional with 1-2 years of experience in a healthcare or customer-facing role. You will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
Key attributes include:
- Exceptional communication and interpersonal skills.
- Experience in a customer-facing role, preferably in healthcare.
- Able to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Basic IT skills and ability to learn new systems.
Benefits and Wellbeing
As a member of the Healius team, you will have access to a range of benefits, including:
- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- Corporate health insurance discounts, banking benefits, and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing.
- Fitness Passport – access to fitness centres across Australia at a subsidised rate.
- Career growth opportunities across the Healius network.
Our commitment to diversity and inclusion
Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives, and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.
