Director of Service Excellence

7 days ago

Melbourne, Victoria, Australia beBeeService Full time $158,624 - $208,184

Director of Service Excellence

The ideal candidate will lead a team to drive cultural change and increase capability in delivering customer service. They will report directly to the Chief Customer Officer and join the leadership team.

This senior executive role requires extensive experience in leading business support functions, process improvement, change management, and customer service excellence. The successful candidate will lead a team of specialists, supporting strategy development and goal setting to deliver organisational priorities.

Job Overview:

  • Lead Process Improvement:
  • Business Support Framework:
  • CRM and Customer Reporting:
  • Better Practice Internal Management:

About Our Team:

We offer a vibrant and diverse work environment where our employees can develop professionally and personally. Our workplace values include being welcoming, healthy, and inclusive. We provide training opportunities, flexible working conditions, and a health and wellbeing program with access to fitness facilities.

Requirements:

  • Academic Qualifications: Degree or diploma in Business or related field with relevant experience or qualifications/experience in another field
  • Experience: Extensive experience in leading business support functions, process improvement, change management, and customer service excellence

Benefits:

  • Flexibility at Work:
  • Empowered Leadership:
  • Training and Development:
  • Paid Leave:
  • Diverse Workplace:

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