Senior Community Operations Specialist

3 weeks ago


Sydney, New South Wales, Australia Twitch Full time

About Us

Twitch is a leading live streaming service that fosters global communities around gaming, entertainment, music, sports, and more. Thousands of communities come together for a shared passion every day.

We value community within and outside our organization. Our team members collaborate, work together, and tackle challenges to empower live communities. Explore our about page to learn about our mission and projects.

About the Role

As a key member of the Customer Trust team, you will work to keep Twitch a safe and welcoming environment for creators to build diverse, inclusive, and supportive communities. You will resolve customer support requests, investigate reports, and communicate solutions using internal systems, CRMs, and data analytics tools.

Key Responsibilities

  • Report to your manager based in the APAC region and collaborate with global peers.
  • Work rotating shifts as part of a 24/7/365 team, including weekends and holidays.
  • Contribute to Trust and Safety and Customer Experience operations, resolving customer issues within established service levels.
  • Identify trends and issues using internal tools, CRM, and data analysis tools to ensure community support excellence.
  • Uphold company values and aim to improve the platform and community experience.


  • Sydney, New South Wales, Australia Senior Full time

    We are seeking a highly skilled Senior Business Operations Director to join our team.Estimated salary: $120,000 - $180,000 per annumAbout the RoleThe successful candidate will be responsible for ensuring the smooth-running of day-to-day operations within a client team. This will involve working closely with cross-functional teams to support their efforts and...


  • Sydney, New South Wales, Australia Senior Full time

    Job OverviewWe are seeking a highly skilled Data Engineer to join our team as a Senior Solutions Specialist. This role will focus on designing and building innovative data solutions for GroupM clients using Google Cloud Platform.


  • Sydney, New South Wales, Australia WTW Full time

    We are seeking a Senior Visual Communications Specialist to join our team in Sydney or Melbourne office. This role operates within our national sales and bid management team, supporting the delivery of tender responses.


  • Sydney, New South Wales, Australia WTW Full time

    We are seeking a highly skilled Senior Visual Communications Specialist to join our team at WTW. Located in either our Sydney or Melbourne office, this role operates within our national sales and bid management team.This opportunity offers an estimated salary of $80,000 - $110,000 per annum, commensurate with experience.Company OverviewWTW is a leading...


  • Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Business Transformation Opportunity: Senior Operations SpecialistCommonwealth Bank of Australia's Business Institutional and Market Operations (BIMO) division is seeking a skilled Senior Operations Specialist to join the Operational Excellence team within the Chief Operations Office (COO). This role will contribute to re-engineering processes and designing...


  • Sydney, New South Wales, Australia Garvan Institute of Medical Research Full time

    About the RoleWe are seeking an experienced and highly skilled Senior Laboratory Operations Specialist to join our team at the Garvan Institute of Medical Research. As a key member of our laboratory operations team, you will play a critical role in ensuring the efficient and effective delivery of our research programs.Job SummaryThe Senior Laboratory...


  • Sydney, New South Wales, Australia Senior Full time

    About UsWe are a specialist practice for data, analytics & technology consulting. We deliver future-forward solutions that empower our clients to compete in a dynamic environment.Our team is well known for open, transparent and honest relationships with clients. We identify opportunities for innovation while remaining grounded in business reality.


  • Sydney, New South Wales, Australia Allens Operations Pty Ltd Full time

    About UsAllens Operations Pty Ltd is a leading law firm in Sydney, committed to delivering high-quality services and supporting the growth of our clients.We are seeking an experienced Professional Operations Specialist to join our Practice Support team. As a key member of our team, you will work closely with Partners and senior legal operatives to provide...


  • Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Job Summary: We are seeking a highly skilled and experienced Senior Trustee Operations Specialist to join our team at Anton Murray Consulting in Sydney. This is an exciting opportunity for a Client Manager to provide support to the Client Management team and deliver superior client service.About the Role: As a Senior Trustee Operations Specialist, you will...


  • Sydney, New South Wales, Australia Senior Full time

    About AccelerationAcceleration is a specialist practice for data, analytics & technology consulting. We are a team of highly skilled data and technology practitioners who are inspired by experimentation and new ideas. Our future-forward solutions empower our clients to compete every day in a dynamic environment.We help clients leverage the power of data,...


  • Sydney, New South Wales, Australia BaptistCare Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Communications Specialist to join our Marketing and Communications Team at BaptistCare.Job DescriptionThis is an exciting opportunity for a senior communications professional to bring their expertise and passion for storytelling to our organisation. As a key member of our team, you will be...


  • Sydney, New South Wales, Australia Woolworths Group Full time

    At Woolworths Group, we're seeking a highly skilled Senior IT Operations Specialist to join our team.This is an autonomous role that requires a deep understanding of Non-Stop systems and infrastructure. As a Senior IT Operations Specialist, you will be responsible for the day-to-day administration of our Non-Stop systems, including incident, problem, and...

  • Cloud Data Engineer

    7 days ago


    Sydney, New South Wales, Australia Senior Full time

    Job OverviewWe are seeking a seasoned Cloud Data Engineer to join our team as a Marketing Solutions Specialist. As a key member of our data engineering group, you will be responsible for designing and building innovative marketing analytics solutions on Google Cloud Platform (GCP).This role requires a strong background in cloud-based data engineering, with a...


  • Sydney, New South Wales, Australia REA Group Full time

    We are seeking an exceptional Senior Communications Specialist to join our Corporate Communications, Events & Franchise Marketing team at REA Group. This role will play a vital part in creating and delivering accurate, timely, and error-free communications to our broker network, internal teams, and external audiences.The successful candidate will have 3–5...


  • Sydney, New South Wales, Australia Norton Rose Fulbright Full time

    Job SummaryWe are seeking a highly skilled Senior Legal Operations Specialist to join our Legal Operations team at Norton Rose Fulbright.


  • Sydney, New South Wales, Australia Australian Red Cross Full time

    About the Role:The Australian Red Cross is seeking a Senior Communications Specialist to lead and deliver our internal communication strategy, support media relations efforts, and contribute to our social media strategy. This pivotal role is responsible for ensuring the organisation's brand is protected, highly respected, and consistently aligned with its...


  • Sydney, New South Wales, Australia Cboe Global Markets, Inc. Full time

    About the RoleThe Senior Specialist, Operations Support Center role is a critical position within Cboe Global Markets, Inc. This role is responsible for providing world-class support to our customers and internal stakeholders. As a Senior Specialist, you will be the primary point of contact for our customers, providing timely and effective resolutions to...


  • Sydney, New South Wales, Australia Talenza Full time

    Talenza is seeking an exceptional Senior Business Operations Specialist to join a leading financial services organisation on a 12-month contract with the potential for extension.The ideal candidate will possess strong business analysis experience, having worked as a key member of a complex project team within banking or insurance, delivering end-to-end...


  • Sydney, New South Wales, Australia Cuscal Limited Full time

    Job Title: Senior Business Communications SpecialistCuscal Limited is seeking a highly skilled Senior Business Communications Specialist to join our Internal Communications team.This role will be responsible for developing and executing creative communications strategies to effectively roll out our company's goals, values, and initiatives to internal...


  • Sydney, New South Wales, Australia WiseTech Global Full time

    Role OverviewWe are seeking a highly organized and methodical thinker to join our finance team as a Senior Financial Operations Specialist. This role will expose you to the inner workings of our global finance operations and provide an opportunity to make real change.