Senior Community Operations Specialist
3 weeks ago
About Us
Twitch is a leading live streaming service that fosters global communities around gaming, entertainment, music, sports, and more. Thousands of communities come together for a shared passion every day.
We value community within and outside our organization. Our team members collaborate, work together, and tackle challenges to empower live communities. Explore our about page to learn about our mission and projects.
About the Role
As a key member of the Customer Trust team, you will work to keep Twitch a safe and welcoming environment for creators to build diverse, inclusive, and supportive communities. You will resolve customer support requests, investigate reports, and communicate solutions using internal systems, CRMs, and data analytics tools.
Key Responsibilities
- Report to your manager based in the APAC region and collaborate with global peers.
- Work rotating shifts as part of a 24/7/365 team, including weekends and holidays.
- Contribute to Trust and Safety and Customer Experience operations, resolving customer issues within established service levels.
- Identify trends and issues using internal tools, CRM, and data analysis tools to ensure community support excellence.
- Uphold company values and aim to improve the platform and community experience.
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