
Administrative Coordinator for Warranty Claims
1 day ago
A key role at a prestigious automotive dealership. The primary objective is to effectively manage warranty claims, incorporating reception and customer service duties.
This dynamic position offers the opportunity to work in a fast-paced environment with a focus on delivering exceptional customer service while fostering a supportive and engaging workplace culture.
The ideal candidate will have strong multitasking abilities, enjoy variety in their work, and thrive in a customer-focused setting.
- Key Responsibilities:
- Manage and process warranty claims efficiently and accurately.
- Review and verify warranty documentation for completeness and accuracy.
- Coordinate with manufacturers and suppliers to ensure timely reimbursement of claims.
- Maintain precise records of warranty claims and related documentation.
- Communicate warranty coverage and claim status to customers.
- Collaborate with the service department to resolve warranty-related issues.
- Stay updated on manufacturer warranty guidelines.
- Secondary Duties Providing Reception and Customer Service Support:
- Greet and assist all visitors with a professional demeanor.
- Answer and manage incoming phone calls.
- Maintain and update the customer database.
- Assist the service department with customer inquiries and service advising as needed.
- Assist with basic administration duties.
About You:
- Must have previous experience in a similar role, wanting to develop new skills.
- Previous warranty experience is encouraged, but you must be a people person and willing to assist with reception and customer service duties.
- Ability to show initiative and provide support when needed with customers.
- Strong attention to detail with excellent organizational skills.
- Proficient in MS Word, Outlook, and Excel; experience with ERA is a plus.
- Effective verbal and written communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- A positive can-do attitude and a passion for customer service.
What We Offer:
- Competitive salary based on experience.
- A full-time position with flexible hours to accommodate work-life balance.
- Sign-on bonus is available.
- An opportunity to work in a modern facility with a reputable organization.
- Continuous training and development opportunities.
- Access to discounts and job security within a growing business.
- A vibrant workplace culture that values support, variety, and engagement in customer service.
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