IT Hardware Specialist

2 days ago

Brisbane, Queensland, Australia beBeedesktop Full time $90,000 - $120,000
Desktop Support Professional

We are seeking a skilled Desktop Support Engineer to join our team.

Job Summary

The successful candidate will provide onsite and on-call assistance to end-users within the organization's desktop computing environment, ensuring timely and accurate resolution of technical issues.

Key Responsibilities
  • Provide first- and second-level support for desktop hardware, software, and peripherals.
  • Perform regular maintenance and diagnostic tests to ensure proper functionality.
  • Respond to support tickets, service calls, or on-site visits to diagnose and resolve technical issues.
  • Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
  • Assist in the rollout and configuration of new desktop systems and upgrades.
  • Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
  • Monitor desktop system performance and escalate recurring or complex issues.
  • Train end-users on proper use and basic troubleshooting of hardware.
Requirements
  • Certificate or diploma in IT, Electronics, or related technical field.
  • 1-3 years of experience supporting desktop hardware in a similar environment.
  • Strong understanding of computer hardware and peripheral troubleshooting.
  • Familiarity with network connectivity.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to work independently and manage time effectively.

This role requires a highly motivated and organized individual who can work effectively in a fast-paced environment. We encourage you to apply if you have a passion for delivering exceptional IT support and possess the necessary skills and qualifications.

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