Executive Security Solutions Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $85,000
About Concierge Leadership Role

This dynamic security position entails leading a team to deliver top-tier concierge services to tenants and owners across multiple commercial buildings in Melbourne.

Job Overview

You will oversee your team's activities, ensuring seamless service delivery and exceptional customer experiences. This role demands organizational, leadership, customer service, and management skills to maintain operational efficiency.

About the Position

The successful candidate will be responsible for:

  • Leading the team to provide superior concierge services
  • Coordinating inquiries and concerns with efficiency
  • Maintaining daily operational requirements
  • Fostering a high presence across all buildings and assisting in peak periods as needed
  • Liaising with internal and external stakeholders daily
  • Employing proactive approaches and adhering to specific standards and procedures
  • Developing innovative solutions to issues while maintaining cost-effectiveness
  • Maintaining and implementing training programs for staff
  • Ensuring effective emergency management, including acting as chief warden when required
  • Preparing work schedules and rosters
About You

If you possess excellent leadership qualities and are driven by the opportunity to spearhead a team, delivering outstanding customer service and security, we want to hear from you.

This position requires strong organisational, leadership, customer service, and management abilities to ensure consistent operational excellence.

The ideal candidate will have:

  • A minimum of 2 years' experience as a Concierge Team Leader/Supervisor from a 4-5-star international hotel
  • A strong personal commitment to customer service and quality
  • A high standard of personal presentation
  • An outgoing and people-oriented personality
  • Excellent attention to detail
  • Strong organisational and leadership skills
  • Outstanding communication and interpersonal abilities
  • Familiarity with EWIS, CCTV, and Access Control systems

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