Streamline Operations as a Business Analyst
7 days ago
We specialize in providing comprehensive cleaning and property care services across Melbourne, focusing on safety, service level agreements, and quality consistency.
This role involves streamlining operations and reporting across rostering, field management, and finance. As an ICT Business Analyst, you will map processes, define functional specifications, coordinate cloud implementations and integrations, and drive adoption through bilingual documentation and training.
Responsibilities- Map current and future processes (rostering, jobs, payroll inputs, invoicing) and capture business/functional requirements.
- Create functional specifications, user stories, and process/data models with acceptance criteria.
- Coordinate configuration and implementation across Deputy (rostering), Breezeway (operations), Squarespace (lead intake), Xero (finance).
- Manage integrations (Deputy → Xero payroll inputs; Breezeway workflows); document and test integrations.
- Plan and run UAT, manage defects, support go-live, and continuous improvement.
- Create bilingual user guides/SOPs and deliver training to field and office staff.
- Develop and maintain Power BI dashboards (labour utilisation, on-time attendance, SLA completion, incident rates, AR ageing) with data-quality checks.
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