Car Rental Specialist

13 hours ago

Cairns, Queensland, Australia beBeeCustomerService Full time $65,000
Job Title:

Customer Service Professional

About the Role:

This is an exciting opportunity to join our team as a Customer Service Professional.

You will be the face of our brand, interacting with customers at the rental counter, completing rental bookings, and responding to general customer inquiries.

  • Establish customer car rental needs by actively listening.
  • Review various add-ons and services to determine what may best suit the customer.
  • Communicate rental procedures and guidelines effectively.
  • Complete rental bookings in a timely, efficient, and accurate manner.
  • Answer customer questions and inquiries.
Key Responsibilities:

The key responsibilities of this role include:

  • Providing exceptional customer service.
  • Managing customer rentals and bookings.
  • Responding to customer inquiries and resolving issues.
Requirements:

To be successful in this role, you will need:

  • A full and valid Australian driver's license.
  • Availability to work a rotating roster (including weekends, evenings, and public holidays).
  • Experience in customer service, retail, hospitality, or sales is a plus.
  • Ability to work in a fast-paced environment while delivering exceptional service.
  • Comfortable using computer systems to manage bookings and rental information.
  • Strong attention to detail and ability to follow procedures.
What We Offer:

We offer a competitive hourly rate, wellbeing program, access to Perkbox, employee discounts on car rentals, 24/7 Mental Health Support, and comprehensive training.

Why Work With Us?

Join a team of 25,000 driven people performing with purpose. Together, we're moving the future of transportation forward with innovative, customer-focused solutions.

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