Cloud Solutions Consultant

5 days ago

Melbourne, Victoria, Australia beBeeTechnicalExpertise Full time $150,000 - $180,000
Senior Solutions Architect Role

This is a key technical expert role responsible for guiding the pre-sales process. Working closely with the Contact Center Platform Architecture team and potential customers, you will design and scope customized solutions that meet their unique business needs, securing new professional services engagements.

Key Responsibilities:
  • Provide expert technical support to the sales team by analyzing customer requirements and recommending the most effective use of Zendesk products and services.
  • Create detailed professional services estimates and proposals for the development and implementation of new customer solutions.
  • Articulate complex technical concepts clearly to diverse audiences, from technical teams to executive-level decision-makers, to build confidence in our proposed solution.
  • Maintain deep technical expertise across Zendesk for Contact Center product suite, leading technical discussions and providing expert recommendations.
  • Partner closely with the Professional Services team to ensure a seamless transition from the sales cycle to project delivery, setting the implementation team up for success.
Required Skills & Qualifications:
  • 6+ years of customer-facing experience, preferably technical support or consulting role.
  • 3+ years hands-on experience building, migrating and deploying complex cloud-based solutions.
  • Strong technical background in cloud technologies, specifically Amazon Connect, SaaS applications, and enterprise-level solution architecture.
  • Experience implementing and supporting AWS environments.
  • Proven ability to translate customer business objectives into a comprehensive technical solution and detailed project estimate.
  • Exceptional communication and presentation skills, with a focus on articulating value and building trust with prospective customers.

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