Program Manager Service Capability Leader

2 weeks ago


Adelaide, South Australia Southern Cross Care Full time

About the Role

The Program Manager Service Capability – Residential Services plays a vital role in driving Better for life service delivery outcomes and building capability across Residential Services to meet the operational and strategic objectives for the organisation.

This involves analysing and monitoring service performance, responding to flags through effective mentoring, coaching and supporting service leaders to achieve best practice outcomes aligning with the SCC Values.

About You

We are looking for individuals who will be the difference in the lives of our residents and clients.

The successful candidate will have:

  1. Degree or postgraduate qualification in nursing, healthcare, or other relevant discipline.
  2. Experience in Aged Care Health Services.
  3. Demonstrated experience as a Residential Services Manager.
  4. Demonstrated experience in developing, implementing and evaluating clinical and care systems, processes and practices to achieve optimal/improved outcomes.
  5. Demonstrated experience in analysing and responding to service performance data.
  6. Ability to provide leadership and motivation to staff to provide quality client-focused person centred services.
  7. Demonstrated change management skills with the ability to manage staff and the service through the stages of change.
  8. Competency with current aged care service, acts and programs and an awareness of current best practice models of care, and an ability to integrate these for the greatest client benefit.
  9. Current driver's licence.


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