Customer Service Ambassador

5 days ago

Ballarat, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

**Job Title:** Customer Service Representative

**Job Description:

Ausreo is a leading manufacturer and supplier of concrete reinforcing products to the building and construction industry. Our company culture emphasizes agility, innovation, and inclusivity.

We have an exciting opportunity for a Part-Time Customer Services Officer to join our team in Ballarat, reporting to the Trade Service Centre Manager. As a key member of the team, you will thrive in an environment where service, sales, and customer solutions are paramount.

Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.

Main Responsibilities:

  • Providing excellence in customer service and the customer journey
  • Welcome new and existing customers into our showrooms
  • Actively promoting our products to generate sales
  • Merchandising and Stock Replenishment
  • Process sale orders, generate quotations, engage with e-commerce and social media
  • Service Centre and office management
  • Stock control in the warehouse
  • Coordinating production with factory staff
  • Coordinating logistics i.e. transport and deliveries
  • Effectively communicating with all stakeholders and dealing with difficult customers effectively
  • General administration duties

**Required Skills and Qualifications:**

  • Strong communication skills both verbal and written
  • Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
  • Face to face selling and entrepreneurial spirit
  • Available to work Monday to Friday alternating hours from 06:30am-4:30pm
  • Highly organized, great at multi-tasking and strong attention to detail
  • Strong computer skills and ability to pick up new systems quickly
  • Thrives in a team environment but can also work independently
  • Good ability to work under pressure
  • Driver's license essential

**Benefits:**

  • A supportive and inclusive work environment
  • Opportunities for career development and progression

**Others:**

If you have a welcoming approach, show high initiative and provide our customers with a unique experience; then this is the role for you.

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