Customer Service Representative
7 days ago
Accor is a world leader in the hotel industry, with a diverse portfolio of brands and a presence in 110 countries. We're seeking a customer-focused individual to join our inbound contact centre team in Surfers Paradise.
Key Responsibilities
- Provide exceptional customer experiences to guests through phone and email interactions
- Process reservations, payments, and amendments in a timely and efficient manner
- Problem-solve and resolve guest issues in a professional and courteous manner
- Collaborate with internal stakeholders to ensure seamless guest experiences
What We Offer
- No overnight shifts or late finishes (latest finish is 7PM on weekdays)
- Dedicated Assistant Managers and Coaches to support your growth and development
- Attractive offices in the heart of Surfers Paradise with a motivating work environment
- Discounted accommodation and food and beverage at our extensive range of hotels and resorts
- Access to our leading training academy, Learn Your Way, for career development and growth
Requirements
- A can-do attitude and strong problem-solving skills
- Confident communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Comfortable using Microsoft Office and other software packages
- Availability to work a rotating roster of varying shifts from Monday to Friday 7am-7pm and Saturday and Sunday 9am-5pm
Join our revitalised industry and apply now to be a part of our dynamic team
Learn more about Accor and our career opportunities at www.accor.com/en
Follow us on social media to stay up-to-date with the latest news and opportunities
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