Cloud Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $130,000

Cloud Support Role Overview

We are seeking a skilled Cloud Support Engineer to provide expert support across cloud and infrastructure technologies, helping customers navigate complex challenges with clarity and empathy.

In this position, you will collaborate closely with internal teams and external partners to deliver seamless, supportive experiences.

Achieving exceptional customer satisfaction is our top priority. We strive to create an environment where our team members can bring their whole selves to work.

Key Responsibilities:

  • Troubleshoot and resolve incidents affecting customer services within established timeframes
  • Plan and execute service changes for customer environments
  • Provide timely, empathetic updates throughout the case lifecycle
  • Act as a customer advocate, simplifying complex vendor interactions
  • Collaborate across teams to ensure seamless support experiences

Requirements:

  • 1+ years' experience in a technical support role
  • Entry-level certification or experience with cloud technologies such as AWS, Azure, Google Cloud, VMware, Cisco UCS, NetApp, Veeam, Microsoft 365
  • Strong passion for learning and growing your technical knowledge
  • Customer-focused attitude with a desire to exceed expectations
  • Experience mentoring or supporting team members
  • Excellent organisation, time management, and communication skills
  • Ability to work both independently and collaboratively
  • Adaptable and quick to learn new tools and technologies

About the Role

We are committed to celebrating diversity and promoting inclusion. Our culture lives and breathes our values: Be bold; Think big; No nonsense; Treat others well; Have fun.

We offer a range of benefits, including flexible working arrangements, ongoing training and development opportunities, and a chance to grow with us.

  • Cloud Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Transport And Main Roads Full time

    We have a great opportunity to join our CITEC Digital Services division We deliver hybrid cloud solutions to our Queensland Government customers.As our Hybrid Cloud - Cloud Specialist, you will be in a role focused on supporting our Infrastructure as a Service offerings for our customers.So is this role for you? We are looking for a Hybrid Cloud technical...

  • IT Support Specialist for Cloud Infrastructure

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCloudSupport Full time $85,000 - $115,000

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team and contribute to the success of our cloud infrastructure. As an IT Support Specialist, you will be responsible for delivering exceptional support to our customers, ensuring seamless service delivery, and driving continuous improvement in our IT services.Key...

  • Cloud Technical Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $120,000

    Job Title: Cloud Technical Support SpecialistJob DescriptionAt Canonical, we're seeking a talented Cloud Technical Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical assistance to our customers and internal stakeholders. This role involves investigating complex customer issues,...

  • Cloud Technical Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $100,000 - $130,000

    Cloud Technical Specialist PositionWe are looking for a skilled Cloud Technical Specialist to join our team. As a Cloud Technical Specialist, you will be responsible for owning, troubleshooting and solving customer technical issues related to cloud technologies.This is an exciting opportunity to accelerate your career growth, hone your problem-solving,...

  • Cloud Infrastructure Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeInfrastructure Full time $71,207 - $97,990

    Cloud Infrastructure SpecialistYou will play a pivotal role in ensuring the critical capabilities used by our workforce are fit-for-purpose, responsive to sensitive and time-critical mission requirements.The RoleDesign, build, monitor and manage systems and platforms with a strong focus on agility, security, and resilience.Work alongside a group of talented...

  • Principal Cloud Infrastructure Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCloud Full time $100,000 - $142,215

    About the Cloud Specialist RoleWe are seeking a highly skilled and experienced professional to join our team as a Principal Cloud Specialist in Brisbane, Australia.Key responsibilities include:Serving as a key member of the Information Services Team responsible for managing cloud platforms across Queensland Government, providing specialist advice and...

  • Cloud Infrastructure Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeInfrastructure Full time $100,000 - $150,000

    Job SummaryWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team. As a key member of our cloud operations team, you will be responsible for designing, implementing, and maintaining secure, scalable, and high-performing cloud infrastructure.Key Responsibilities:Design and implement cloud infrastructure solutions using AWS native...

  • Cloud Infrastructure Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeInfrastructure Full time $150,000 - $190,000

    Cloud Infrastructure SpecialistAs a Cloud Infrastructure Specialist, you will be responsible for designing, deploying, and managing scalable and secure infrastructure on Amazon Web Services (AWS).Responsibilities:Design, deploy, and manage scalable and secure infrastructure on AWS.Monitor resource consumption and identify potential bottlenecks in...

  • Cloud Security Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeCloudSecurity Full time $100,000 - $125,000

    Cloud Security SpecialistWe're seeking a highly skilled Cloud Security Specialist to join our team. This is an exceptional opportunity for someone who is passionate about cloud security and wants to make a real impact.Key Responsibilities:Exercise incident handling and remediation processes across Windows, Mac, and Linux platforms in the cloud...

  • Senior Cloud Infrastructure Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCloud Full time $90,000 - $120,000

    We are seeking a highly skilled Cloud Infrastructure Specialist to manage creative cloud solutions and provide support for operational excellence.