Pet Care Experience Coordinator
2 weeks ago
We are seeking a skilled Customer Service Manager to lead our team and deliver exceptional customer care to our clients and their pets.
About the Role
- Provide outstanding customer service, including responding to client inquiries, booking appointments and surgeries, and checking in patients.
- Direct and motivate a team of staff to ensure excellent customer service and efficient office administration.
- IDentify areas for improvement and implement changes to enhance the customer experience.
Key Responsibilities
- Lead a team of customer service representatives.
- Develop and implement strategies to improve customer satisfaction.
- Maintain accurate records and reports.
Requirements
- At least 3 years of experience in customer service management.
- Proven ability to lead a team and take initiative.
- Strong work ethic, attention to detail, and commitment to continuous learning.
What We Offer
- A fun and dynamic team environment.
- A state-of-the-art facility with opportunities for professional development and career growth.
About Us
We are a leading veterinary practice committed to delivering exceptional care to our clients and their pets.
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