Patient Service Officer
5 days ago
We are seeking an experienced Medical Receptionist to join our team as a Patient Service Officer. This is an exciting opportunity to work in a fast-paced administrative role where customer focus remains the top priority.
As a Patient Service Officer, you will be the first point of contact for patients and provide excellent customer service both face-to-face and over the phone. You will also be responsible for adapting to and managing an environment where there is ongoing change and competing priorities.
Key Responsibilities- Work efficiently in a dynamic administrative environment with a strong focus on customer satisfaction.
- Act as the primary point of contact for patients, providing exceptional customer service and support.
- Book and confirm patient appointments and consultations, ensuring smooth scheduling processes.
- Process billing and receipting at time of appointment, maintaining accurate financial records.
- Manage patient records and filing of patient notes, ensuring confidentiality and data security.
- Demonstrated ability to provide exceptional patient care and customer service, with a focus on empathy and understanding.
- Strong organisational and communication skills, with experience working independently and in a team environment.
- Proven experience in patient billing systems and related Medicare funding mechanisms would be highly valued.
- Exceptional phone manner and ability to handle high volumes of patient inquiries, with a focus on problem-solving and resolution.
- High attention to detail and excellent organisational skills, with the ability to prioritise tasks and manage multiple responsibilities.
- Ongoing opportunities for professional development and career growth within GenesisCare.
- Award-winning development programs and training opportunities to enhance your skills and knowledge.
- Flexible work arrangements, including full-time and part-time options, to suit your lifestyle and needs.
- Access to thousands of LinkedIn training courses, to help you stay up-to-date with the latest industry trends and best practices.
- A supportive and collaborative team environment, with opportunities to learn from and contribute to the success of the business.
The estimated salary range for this position is between $65,000 - $85,000 per annum, depending on experience and qualifications.
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