
Operational Team Lead
1 week ago
Job Opportunity
We are seeking a highly skilled and experienced Operational Team Lead to join our team at Home Ground.
Your primary responsibility will be to oversee day-to-day operations, ensuring seamless service delivery and exceptional customer experiences. You will lead a high-performing team and manage various tasks such as staff briefing, running functions, event days, managing bookings, paperwork, and maintaining stock levels.
To succeed in this role, you must possess excellent interpersonal skills, impeccable presentation and organisational skills, with attention to detail. You will also need to have proven customer relations experience in retail or modern dining/bar/cafe environment, along with strong leadership skills to assist in the development of staff members.
As an ideal candidate, you will have a passion for customer service and exceeding expectations, extensive food and beverage knowledge, and a thorough understanding of WHS laws, standards, policies, and regulations in a hospitality environment.
Benefits
We offer permanent part-time hourly rate: $34.41 per hour, uniform supplied and laundered at no cost, subsidised car parking onsite, and excellent working conditions and environment.
What We Are Looking For
- Friendly, engaging, and confident individual with excellent interpersonal skills
- Proven customer relations experience in retail or modern dining/bar/cafe environment
- Strong leadership skills to assist in the development of staff members
- Passion for customer service and exceeding expectations
- Extensive food and beverage knowledge
- Thorough understanding of WHS laws, standards, policies, and regulations in a hospitality environment
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